Ethan Full over Full Bunk Bed

Comments about Ethan Full over Full Bunk Bed:

Under normal use the wood that supports the mattress slates has broken after six months. I would not buy this if you value your safety

Comments about Ethan Full over Full Bunk Bed:

This bed is very durable and looks good for the price. I'd recommend this purchase.

Service and delivery comments:

When the product was delivered, all three boxes were damaged. Luckily, none of the wood was. The delivery person was friendly and helpful.

Comments about Ethan Full over Full Bunk Bed:

It was simple to assemble and arrived in very good condition. Would definently recommend this product.

Comments about Ethan Full over Full Bunk Bed:

My daughters love their new bed! When it finally came, it was very easy to put together and not as heavy as I thought it would be. We love the wood finish and the color as well as the natural grain/wood knots showing. Gives it a real "homey" look and feel to the bed. It's easy for my eldest daughter to climb up to the top bunk and both of the girl's love the fact that they now have a "big" bed. I would definitely purchase this item again if I needed to

Service and delivery comments:

My only complaint about this product was the delivery. The bed was purchased on 2/19/12 and we had the final pieces on 3/28. The bed was delivered twice, the first on 3/19, ONE MONTH after it was purchased. 2nd delivery on 3/28. The bed had to be re-ordered due to horrible, visible damage to the headboard pieces on the first order. The customer service department at Hayneedle were wonderful about the problems and rushed out a new bed to us in less than 2 weeks. The second bed came without a scratch with the boxes in perfect condition. Both deliveries were made by the same freight company and the conditions of the boxes were night and day. The first set looked like it had gone through a hurricane. Although the customer service department at Hayneedle were wonderful, the opposite could be said for the delivery personel at the freight company. Boxes were lost in transit, with no knowledge where they were, the damage was known before the boxes were delivered and in numerous conversations with the delivery hub, not one person mentioned this fact. One boxe had been torn open and repaired with a food product box!! It was very disappointing and I will never willingly ship anything through the freight carrier ever again.

Comments about Ethan Full over Full Bunk Bed:

Searched for months for the full-over-full bunk with trundle for our 2 elementary aged boys. This product met the criteria and they were excited about it. After waiting weeks for delivery, the shipment arrived. As we began to assemble, instructions easy to follow, we noted you definitely need a power drill (not a screw driver, as noted in the instructions) to assemble. Unfortunately, several of the pieces had dents or deep scratches -- we have since used putty glue to rectify the large areas. One of the head boards was not even glued into it's own frame; we had to buy would glue to secure. Additionally, there were other pieces that obviously split during manufacturing, and they glued the pieces together. Our biggest gripe on the bunks, though, occurred when putting the top bunk on the flimsy wooden dowels that are supposed to secure the top to the bottom; the leg post hit one dowel and it literally just snapped in two. We purchased a metal rod and cut it to size; we now have no fears about the security of the connection between top and bottom bunk. The bunk is very sturdy, the kids easily can get to the top and they feel secure, and it is quite comfortable. The trundle . . . another story. Several of the screws are too short to secure the pieces; we had to find screws to fit. Once assembled, though, it looked beautiful. Then we tried to put it under the bunk. It seriously does not fit!; it's too wide by about 2 cm. We are now in the process of getting a replacement; hopefully there was a flaw in just the first one. Unfortunately, we are so disappointed in all of the issues with the bunk and trundle. We're keeping the bed, because it does look so lovely and the boys like it . . . but the Mr. and I notice the problems/dents and remember the disappointment when putting it together -- along with the three trips to the local hardware store to get supplies to fix things.